- Service
SERVICE E CUSTOMER CARE
“ALWAYS RUN” is what we aim to guarantee for our customers with our customer care service.
The long-term efficiency of the Tiber Pack systems is ensured by the technical support of the service department and constant assessment any new requirements on the part of our customers.
Remote assistance
Via telephone, video assistance and enhanced reality
Emergency assistance
We are always ready to take actions
Spare parts
Mechanical components delivered within 24h
Scheduled maintenance
Customised scheduled maintenance programs
New formats
Possibility to implement new sizes and upgrades
Revamping
We take care of your systems in order to maintain them always efficient
FLEXIBILITY
Possibility to expand the number of sizes produced on your system
EFFICIENCY
Thanks to our scheduled maintenance programs, your system will operate efficiently at all time
QUALITY
We guarantee the quality of all our installations, spare parts and upgrades
SAVINGS
Reducing system management costs thanks to our service and maintenance programs
Remote assistance
Via telephone, video assistance and enhanced reality
Emergency assistance
We are always ready to take actions
Spare parts
Mechanical components delivered within 24h
Scheduled maintenance
Customised scheduled maintenance programs
New formats
Possibility to implement new sizes and upgrades
Revamping
We take care of your systems in order to maintain them always efficient
DEDICATED SERVICE DEPARTMENT
Tiber Pack has got an internal department with technicians dedicated to after sales and customer care. Our activities are not limited to selling our machines, we also guarantee full technical assistance both during system commissioning and after. We support our customers at every stage of the project and we keep on providing assistance even after the machinery has been delivered.
CUSTOMER ASSISTANCE SERVICES
We provide a remote assistance service active Monday to Friday from 08.00 am to 08.00 pm and Saturdays from 08.00 am to 12.00 pm. Our technicians are ready to provide on-site assistance at any moment. We also offer a wide range of revamping and upgrades for existing systems, as well as a variety of Scheduled Maintenance packages. Thanks to our internal production capacity, we can guarantee delivery of mechanical spare parts within 24 hours.
We have decided to increase our investment of resources in Research and Development by creating a dedicates “Ideas Workshop”.
Our machines are designed with the aim of reducing of environmental impact during production and use.
We are always on the lookout for specialized, motivated personnel to join us at the Tiber Pack family.
We have decided to increase our investment of resources in Research and Development by creating a dedicates “Ideas Workshop”.
Our machines are designed with the aim of reducing of environmental impact during production and use.
We are always on the lookout for specialized, motivated personnel to join us at the Tiber Pack family.
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